Terms of the E-Store
The owner of the online store https://simonjersey.eu/en (referred to as the online store) is ProUniforms OÜ (registry code 12952533), located at Pearna tee 16, Tammneeme 74017, Harjumaa, Estonia.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
Information regarding the products is indicated next to the products in the online store.
Since our products are primarily aimed at the business customer, the prices of the products sold in the E-Store are indicated next to the products, without any turnover tax. VAT and fees for delivery of the goods will be added to the price, unless otherwise agreed.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Shipping costs in Estonia:
- Omniva Courier service – 7,20 € + VAT;
- DPD Curier service – 6,50 € + VAT;
- SmartPost Parcel terminal – 3,45 € + VAT;
- Omniva Parcel terminal – 3,45 € + VAT;
- DPD Pickup terminal– 3,25 € + VAT.
Placing an Order
Add the desired products, color, size and quantity to your shopping basket to order them. Be sure to read the product description.
To complete the order fill in all the required fields, choose the delivery method. After placing the order an e-mail with confirmation letter will be sent to you.
Order Confirmation with Delivery Time and Invoice will be sent to you within 2 business days. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are shipped to the following countries: Estonia.
The cost of shipping the item is borne by the buyer. The corresponding price information is displayed by the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 7-14 business days after the sales contract has been confirmed.
In exceptional cases we have the right to ship goods in up to 45 calendar days.
The Right of Withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person. If for any reason the selected product is not suitable, the legal entity has the right to replace the product size, color or choose another product, if the product is in its original packaging and has not been worn.
If the product is defected at the fault of the manufacturer, the product will be replaced.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
Please note that Custom Duty charges are non-refundable, therefore online store returns 90% of the value of the goods to the customer.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a Declaration of Withdrawal to the e-mail address info@simonjersey.eu within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all the payments received from the purchaser(excluding postage and customs duties) based on the contract. If only a part of the ordered goods are returned, a proportionate amount of the shipping costs paid upon placing the order will be refunded, based on the number of items returned.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser.
Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@simonjersey.eu or calling +372 5686 1030.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Processing of Personal Data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
Settlement of Disputes
All complaints made by a purchaser about the online store must be e-mailed to info@simonjersey.eu or submitted by calling +372 5686 1030.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here.
The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.